Frequently Asked Questions

Welcome to Sweetaz Co. Pimp Your Party - Glow Furniture and Party Equipment Hire!

1. How do I make a booking online?

   Thats easy. Click onto the hire shop, add in the equipment that you need for your event, select your delivery shire, the bond of $100 is added to your delivery and then check out with all your details. We will check your date is available and send you an invoice within 24 hours.

   We send you an initial deposit invoice with a summary of your order so you can pay your deposit to secure your booking date and equipment. Once your deposit is received and your booking date secured, we then send you your revised invoice with your hire equipment that is due 7 days prior to your event.

2. How can I make payment?

   We have a few ways that you can pay:

   1. Bank Transfer - Choose this option if you don't have a debit or credit card. The Bond will be refunded to you on drop-off/pickup.

   2. Card via Invoice - Choose this option if you want to pay your debit card or credit card online. The Bond will be refunded to you on drop-off/pickup.

   3. PayPal via Invoice - Choose this option if you want to pay via PayPal online. The Bond will be refunded to you on drop-off/pickup.

      NOTE: The $100 Bond can only be refunded to the payment method used to pay it eg. if you pay via PayPal, the refund will have to go through PayPal, if you pay via bank transfer the refund will have to be completed via bank transfer, if you pay via Eftpos the refund will go through Eftpos

3. How much does it cost for delivery?

   Events located in Redland Bay or Victoria Point with a total order of $190 or more, we will deliver and pickup equipment for free.

   Events located in Redland City areas, we will deliver and pickup equipment for a fee of $50.

   Events located in Brisbane City and Logan City areas, we will deliver and pickup equipment for a fee of $70.

   Events located in Gold Coast and Moreton Bay areas, we will deliver and pickup equipment for a fee of $90.

4. Can I pick up the hired equipment from your location in Redland Bay?

   Yes, you can pick up Plastic Chairs, Ottomans Cubes, Folding Tables as well as Cocktail Tables and more directly from our location in Redland Bay. The Slushie Machine and Backdrops require our setup therefore unavailable for pick up.

   NOTE: Your driver's licence with the name and address matching your invoice must be provided at the time of collection.

5. Why do I have to pay a Bond?

   The Bond is a "promise" that we make to each other.

   You the customer makes the promise to Pimp Your Party (by giving us $100 of your money to take care of overnight) that you will take care of the equipment that we leave with you overnight and return it to us in the same condition the following day.

   For Pimp Your Party the Bond is also a "promise" we will take care of your $100 overnight and return this to you the following day when we collect the hired equipment in the same condition.

   NOTE: Your Bond forms your deposit and secures your booking date. Your bond is refunded to you on the collection/return of hired equipment in the same condition that it was supplied to you.

6. Can you deliver to multi storey locations?

   We can deliver to an event location that is above ground level if there is a lift that we have been authorised to use. Unfortunately, we are unable to deliver to above ground level locations, navigate stairs or steep slopes due to the weight of the equipment and the health and safety of our team. If you have a unique scenario that you would like to discuss, please contact us for a chat. Additional fees may apply.

7. What does the Slushie Machine need to sit on while in use?

   As part of hiring our Slushie Machine we provide a stable trolley for the machine to sit on. Once the machine is full it weighs over 60kg and the trolley is designed to handle this amount of weight. It will be wheeled into your event location and setup ready to add water and chill.

8. How long does it take for the Slushie Machine to be ready to use?

   It takes approximately 2 hours for the Slushie Machine to chill your mixture. We will supply your syrup chilled. To speed up this process we bring chilled water. If you are adding alcohol to the slushie please chill your alcohol to reduce melting.

   If you think you may run out of syrup no worries, we emergency packs for you so you can top up if needed. Keep these bottles chilled along with some water (we will leave you with 5L bottles to chill your water). This can reduce chilling by more than 30 minutes. Humidity in the location of the Slushie Machine can impact this time.

9. How much ice do I need to put in the Slushie Machine?

   None, you only need to add water and the syrup we provide. Simple!

10. Can I put cordial and fizzy drinks into the Slushie Machine?

    No. Please do not put anything in the Slushie Machine that is not Water, Syrup (we provide) and Alcohol in the ratios on the syrup bottles. Adding any other syrup, cordial, fizzy and the like will damage the Slushie Machine. These are costly to repair, and damage caused by not following the instructions will be at your expense. If you are unsure, call us, we are at the other end of the phone at any time and can guide you at any stage.

11. Why is the Slushie not coming out when I pull down the handle?

    The machine may be too cool, flick the switch over to chill, this will allow the Slushie to melt a little and away you go. If the Slushie is getting too watery flick the switch back to freeze and it will chill the Slushie more and make it firmer. Repeat this whenever the consistency is not what you like.

12. Do I need to clean the Slushie Machine when we are finished?

    No. Thank you for thinking of us and trying to help, but please do not clean the machine. When we collect the machine, we will empty any liquid in it and once we get it back to home base, we give it a full clean and re-grease all its joints ready for its next outing.

13. Can I have my Shimmer Wall Backdrop outside?

    No. The shimmer walls are made of little sequin squares that dance in a very light breeze indoors. Outside in a high wind location they catch wind and lift like a kite leaving you disappointed and the backdrop damaged. We will provide guidance on a suitable alternative location, if your preferred spot it too harsh. It always pays to have a plan B, just in case!

14. Can I hire Shimmer Wall Backdrops for multiple days?

    Yes. We do offer multi-day hire options, please message us and we can discuss your needs, ensure you event date is available and provide you with a quote for your required length of hire.

15. Can I put the Shimmer Wall Backdrop in my back yard or decking area?

    Great question. The sequins on the Shimmer Walls are very delicate and are designed to dance in a small breeze which you have no control over outside in the elements. For this reason, our Shimmer Walls must be set up inside or in a sheltered patio location that offers gusty wind protection.

16. Can I relocate the Shimmer Wall Backdrop later?

    We ask that you do not move the Shimmer Wall Backdrop once it is set up unless it is absolutely necessary. If you do need to move it ensure that this is done with two people one on each end of the frame. The Shimmer Wall has no support in the middle and will easily collapse and be ruined.

17. Is there a minimum hire spend amount?

    No. We do not set a minimum spend limit for equipment hire. There is a set fee for delivery to different locations throughout Brisbane, Logan, Redlands, Moreton Bay and Gold Coast. If your location is close to the boundary of another area, please contact us as we may be able to discount delivery in bordering suburbs depending on jobs booked for that day. For large value hires we will put together a package for you so contact us to discuss packaged pricing for your large order equipment hire needs.

18. Do you offer free delivery in Redland Bay or Victoria Point?

    Yes. If your order is over $190 (excluding bond) in Redland Bay or Victoria Point, we will deliver your equipment free of charge.

19. Can you pick up the equipment the same day when the event is finished?

    Yes. We can pick up the equipment the same day. Depending on other jobs scheduled and their locations, there may be an additional fee up to the cost of delivery to your area for time restriction on a weekend.

20. What size balloon garlands do you offer?

    We can construct a small garland of 1.5m - this comes 3/4 way up the side of the shimmer walls or 1/4 of the circle backdrop, medium size garland 2m - will go up the full side of the shimmer walls or 1/2 of the circle backdrop and the large garland 2.5m - will go up the side and curve onto the top of the shimmer wall or 5/8ths of the circle backdrop.

21. Why are the balloons no longer shiny?

    Great question. When the natural latex of balloons is exposed to heat from the air around them, they naturally start to breakdown, this is called oxidisation. This oxidisation or the breaking down of the natural latex of the balloons is visible with the matte appearance of the balloons. Depending on your garland location and the temperature/humidity will determine the speed with which the oxidisation happens. Inside in an airconditioned room your balloons can remain shiny for hours, in a hot outdoor location the balloons can oxidise within minutes.

22. Do you use glossing spray on your balloon garlands?

    No. We do not use balloon shine products on our balloons. To date we have not found a balloon spray that we are happy with its performance or the final appearance of the ballons. The sprays we have tested leave streaks and spots on the balloons, they add a greasy texture to the balloons which then transfers to the backdrop. We will continue to test sprays and application methods to see if we can find a solution that provides a great shine result and looks good both up closely and from a far.

23. Does an attendant come with the Photo Booth?

    No. The Photo booth is open air and offers digital photos only. The photo booth software is designed that the user is in control. There are no consumables like a printing booth, where cartridges need to be replaced. This means that you and your friends/family can take photos without the pressures of a stranger standing by and watching.

24. Do we get prints with the Photo Booth?

    No. To keep our photo booth affordable and accessible for our community we have opted for a digital only booth. This means that you do not get a physical printed photo with your photo sessions. What does happen is that every single person in each photo session can input their mobile number and have the link to all their photos for their session within minutes, no one misses out. This allows your guests to share their pictures straight away with you and to social media.

    At the end of your event when we collect the photo booth, you the host gets a link to all of the sessions from the entire night. You can create physical photo books with the digital pictures or videos with the GIF's and Boomerangs.

25. What is included in each photo session?

    This is really cool. Each photo session takes 3 pictures, and the booth prompts your guests to smile, get ready, say cheese etc. These 3 pictures are inserted into your custom template and are also turned into a GIF. If your guest chooses GIF 3 pictures are taken and made into a GIF only. If your guests choose Boomerang, they move around, pull faces, pose for 4 seconds and this is turned into a looping moving picture/video and is so much fun.

    As the host you receive a link to all of the images, GIFs and Boomerangs that are taken throughout the night. In your event link you receive all of the single photos (great for making photo albums), the 3 pictures per session in your personalised template, the 3 pictures as a GIF and all the Boomerangs.

    You can download all of these for free and keep them forever.

26. Can I hire the Photo Booth for more than 4 hours?

    Yes. Please talk to us so we can understand your needs. 4 hours is the minimum hire, you can add on full hours of hire to suit your function or event to ensure you are capturing all those moments for the whole night.

    Contact us to discuss your individual event needs.

27. Can I hire the Photo Booth for less than 4 hours?

    Yes. This is definitely not our normal offerings but if you are local in the Redland Bay / Victoria Point / PC 4165 we are happy to discuss your needs and tailor a solution for your celebration.

28. Do you charge extra for weddings?

    No. We do not charge extra for wedding celebrations. We treat each celebration equally.

29. Can I move the photo booth backdrop?

    Great question. We ask you to not move the backdrop so that you get the best quality pictures.

    When we setup your photo booth we do testing to ensure that the full background of your photos falls within the backdrop frame. If you move the backdrop, you could have unsightly outlines in your photos which will require you to edit them for creating your photo books etc.