Frequently Asked Questions

Welcome to Sweetaz Co. Pimp Your Party - Glow Furniture and Party Equipment Hire!

1. How do I make a booking online?

   Thats easy. Once you have confirmed with us that your date is available, click onto the hire shop, add in the equipment that you need for your event, select your delivery shire, the bond of $100 is added to your delivery and then check out with all your details. Pay online with your card or PayPal and we will get in touch within 24 hours to send you a receipt for your booking. If you are paying via Bank Transfer we will be in touch within 24 hours to send you through your invoice for payment.

2. How can I make payment?

   We have a few ways that you can pay:

   1. Bank Transfer - Choose this option if you would like to break up your payment, $100 deposit within 7 days, full payment within 1 week of your event date, the $100 Bond will be included in the invoice we send you and refunded on drop-off/pickup

   2. Card at Checkout - Choose this option if you want to pay for your hire on your card, $100 Bond will be added to your invoice due for payment on delivery/pickup. The Bond will be refunded to you on drop-off/pickup.

   3. PayPal at Checkout - Choose this option if you want to pay for your full hire cost via PayPal, $100 Bond will be added to your invoice and due for payment on delivery/pickup. The Bond will be refunded to you on drop-off/pickup.

   4. Contact us to discuss Eftpos and Afterpay as in person payment options.

      NOTE: The $100 Bond can only be refunded to the payment method used to pay it eg. if you pay via PayPal, the refund will have to go through PayPal, if you pay via bank transfer the refund will have to be completed via bank transfer, if you pay via Eftpos the refund will go through Eftpos

3. How much does it cost for delivery?

   Events located in Redland Bay or Victoria Point, we will deliver and pickup equipment free of charge.

   Events located in Redland City areas, we will deliver and pickup equipment for a fee of $50.

   Events located in Brisbane City and Logan City areas, we will deliver and pickup equipment for a fee of $70.

   Events located in Gold Coast Area, we will deliver and pickup equipment for a fee of $85.

4. Can I pick up the hired equipment from your location in Redland Bay?

   Yes, you can pick up Plastic Chairs, Ottomans Cubes, Folding Tables as well as Cocktail Tables and more directly from our location in Redland Bay. The Slushie Machine and Backdrops require our setup therefore unavailable for pick up.

   Please ensure that you have contacted us prior to booking online to ensure the products are available on your required date.

5. Why do I have to pay a Bond?

   The Bond is a "promise" that we make to each other.

   You the customer makes the promise to Pimp Your Party (by giving us $100 of your money to take care of overnight) that you will take care of the equipment that we leave with you overnight and return it to us in the same condition the following day.

   For Pimp Your Party the Bond is also a "promise" we will take care of your $100 overnight and return this to you the following day when we collect the hired equipment in the same condition.

6. Can you deliver to multi storey locations?

   We can deliver to an event location that is above ground level if there is a lift that we have been authorised to use. Unfortunately, we are unable to deliver to above ground level locations, navigate stairs or steep slopes due to the weight of the equipment and the health and safety of our team. If you have a unique scenario that you would like to discuss, please contact us for a chat. Additional fees may apply.

7. What does the Slushie Machine need to sit on while in use?

   As part of hiring our Slushie Machine we provide a stable trolley for the machine to sit on. Once the machine is full it weighs over 60kg and the trolley is designed to handle this amount of weight. It will be wheeled into your event location and setup ready to add water and chill.

8. How long does it take for the Slushie Machine to be ready to use?

   It takes approximately 2 hours for the Slushie Machine to chill your mixture. We will supply your syrup chilled. To speed up this process you can chill your water (8 litres per bowl) and alcohol 1 litre per bowl. This can reduce chilling by more than 30 minutes. Humidity in the location of the Slushie Machine can impact this time.

9. How much ice do I need to put in the Slushie Machine?

   None, you only need to add water and the syrup we provide. Simple!

10. Can I put cordial and fizzy drinks into the Slushie Machine?

    No. Please do not put anything in the Slushie Machine that is not Water, Syrup (we provide) and Alcohol in the ratios on the syrup bottles. Adding any other syrup, cordial, fizzy and the like will damage the Slushie Machine. These are costly to repair, and damage caused by not following the instructions will be at your expense. If you are unsure, call us, we are at the other end of the phone at any time and can guide you at any stage.

11. Why is the Slushie not coming out when I pull down the handle?

    The machine may be too cool, flick the switch over to chill, this will allow the Slushie to melt a little and away you go. If the Slushie is getting too watery flick the switch back to freeze and it will chill the Slushie more and make it firmer. Repeat this whenever the consistency is not what you like.

12. Do I need to clean the Slushie Machine when we are finished?

    No. Thank you for thinking of us and trying to help, but please do not clean the machine. When we collect the machine, we will empty any liquid in it and once we get it back to home base, we give it a full clean and re-grease all its joints ready for its next use.

13. Can I have my Shimmer Wall Backdrop outside?

    No. The shimmer walls are made of little sequin squares that dance in a very light breeze indoors. Outside in a high wind location they catch wind and lift like a kite leaving you disappointed and the backdrop damaged. We will provide guidance on a suitable alternative location, if your preferred spot it too harsh. It always pays to have a plan B, just in case!

14. Can I hire Shimmer Wall Backdrops for multiple days?

    Yes. We do offer multi-day hire options, please message us and we can discuss your needs, ensure you event date is available and provide you with a quote for your required length of hire.

15. Can I put the Shimmer Wall Backdrop in my back yard or decking area?

    Great question. The sequins on the Shimmer Walls are very delicate and are designed to dance in a small breeze which you have no control over outside in the elements. For this reason, our Shimmer Walls must be set up inside or in a fully enclosed wall patio.

16. Can I relocate the Shimmer Wall Backdrop later?

    We ask that you do not move the Shimmer Wall Backdrop once it is set up unless it is absolutely necessary. If you do need to move it ensure that this is done with two people one on each end of the frame. The Shimmer Wall has no support in the middle and will easily collapse and be ruined.

17. Is there a minimum hire spend amount?

    No. We do not set a minimum spend limit for equipment hire. There is a set fee for delivery to different location throughout Brisbane, Logan, Redlands and Gold Coast. If your location is close to the boundary of another area, please contact us as we may be able to discount delivery in bordering suburbs depending on jobs booked for that day. For large value hires we will put together a package for you so contact us to discuss packaged pricing for your large order equipment hire needs.

18. Can you pick up the equipment the same day when the event is finished?

    Yes. We can pick up the equipment the same day. Depending on other jobs scheduled and their locations, there may be an additional fee up to the cost of delivery to your area for time restriction on a weekend.

19. What size balloon garlands do you offer?

    We can construct a small garland of 1m - this comes halfway up the side of the shimmer walls or 1/4 of the circle backdrop, medium size garland 2m - will go up the full side of the shimmer walls or 1/2 of the circle backdrop and the large garland 2.5m - will go up the side and curve onto the top of the shimmer wall or 5/8ths of the circle backdrop.

20. Why are the balloons no longer shiny?

    Great question. When the natural latex of balloons is exposed to heat from the air around them, they naturally start to breakdown, this is called oxidisation. This oxidisation or the breaking down of the natural latex of the balloons is visible with the matte appearance of the balloons. Depending on your garland location and the temperature/humidity will determine the speed with which the oxidisation happens. Inside in an airconditioned room your balloons can remain shiny for hours, in a hot outdoor location the balloons can oxidise within minutes.

21. Do you use glossing spray on your balloon garlands?

    No. We do not use balloon shine products on our balloons. To date we have not found a balloon spray that we are happy with its performance or the final appearance of the ballons. The sprays we have tested leave streaks and spots on the balloons, they add a greasy texture to the balloons which then transfers to the backdrop. We will continue to test sprays and application methods to see if we can find a solution that provides a great shine result and looks good both up close and from a far.

22. Does an attendant come with the Photo Booth?

    No. The Photo booth is open air and offers digital photos only. The photo booth software is designed that the user is in control. There are no consumables like a printing booth, where cartridges need to be replaced. This means that you and your friends/family can take photos without the pressures of a stranger standing by and watching.

23. Can I hire the Photo Booth for more than 3 hours?

    Yes. Please talk to us so we can understand your needs. 3 hours is the minimum hire, you can add on full hours of hire to suit your function or event to ensure you are capturing all those moments for the whole night.